Szitizen Care
On the Island of Freedom your safety and happiness is our priority.
With our Szitizen Care program, we ensure that your safety and well-being are at the heart of your Sziget experience. We will find a solution to any problem, be it a broken ticket, a broken ankle or a broken heart. None of these should be an obstacle to live the full Sziget experience, neither a disability or other special needs. We will be here for you! Look for our Szitizen Care services!
All useful information in one place
Arrive at Sziget well-prepared! Be the one who always knows the right directions and the right choices. Know where to go with any kind of question or problem. Here, we collected all the useful information you might need. You can easily access the Szitizen Care page at any time via the QR codes displayed around the festival.
City Center - where you can find all the help you need!
Do you have a question, a problem, lost something or lost each other? Head to the City Center, where you will get the right answer to all your questions.
Useful infos
The Ultimate Sziget GuideImportant info & pro advices from leaving home to leaving Sziget.
FAQGeneral info about generally everything Szitizen-related.
Survival Guide by DrinkIQStay cool, stay hydrated!
The Sziget Troubleshooting GuideTell us your problem, we tell you the solution.
Medical GuideAll you need to know if you end up in a Hungarian hospital.
Sziget AppAll info in your pocket.
Accessible ServicesUseful info to all Szitizens with special needs or disability.
City Center - What can you find here?
Info & Customer Service
If you have a question or you’d like to speak to the manager, this is the right place for it.
Lost & Found
Lost or found something? Head right here, or submit your claim via QR code.
E4U Pop-up Embassy
Our consuls are eager to help our troubled foreign Szitizens to get home safely.
Security Point
Do you have some security related problem? Ring the bell right here.
Szitizen Center
Grab your Szitizen Prime kit, get your Sziget Passport photo shot and exchange your Sziget Passport stamps for cool gifts.
Sziget Citypass by Budapest Card
Free public transportation, baths and airport transfer - grab a Citypass here!
Festipay Helpdesk
Got some trouble with the cashless system? It will be fixed here.
ATM
Sziget is a cashless festival, but if you need some hard cash, here is the ATM.
DRINKiQ OASIS
Drink whatever you wish at Sziget, but always drink water: at DrinkIQ Oasis you can refill your bottle whenever you want it.
Care Corner - if the party went south a bit
Mental Care Corner
Have you lost your cool? Do you have an unpleasant experience to share? Do you need a safe, calm corner where you can find your way back to your comfort zone? Visit our Mental Care Corner at the Sziget City Center, where our qualified helpers will help you regain your mental balance and get back to the party.
Open: 0-24
Hangover Care Corner
Have you overpartied a bit? Need some rest before you leave Sziget? Don’t try it at the next tree! Visit our Hangover Care Corner next to BOLT Party Arena where our helpers look after you while you reboot yourself.
Open: 16:00 - 06:00
Medical Center
If you are pogoing hard in flip flops, we will meet you here for sure. But at our Medical Center, we don't only treat your party injuries.
Here, we can prescribe and store your medicine. And there is a pharmacy next door to get them.
We made a hygienic room for your special needs like insulin self-administration or changing diapers for them baby Szitizens.
We have some cool translators and a Medical Guide to help you through the Hungarian medical system and get you back to the party.
Anaphylactic shock is no joke. So we have Epipen injections all around the festival. Rush to the camping receptions, the main entrance office desk or the Customer Service if there is a real emergency.
When the party is almost over
The nightly trip home might be a long adventure but it won’t be if you leave it to us. Just stay on Sziget and enjoy the party. Our information displays, signs and maps will ensure that getting in & out and getting from stage to stage won’t be slow and uncomfortable. Check the displays for the fastest exit directions, hop-on a transfer bus or get in a cab of our official taxi partners for a safe and fast trip home. And see you tomorrow!
All we ask for: take care of yourself and take care of each other! Pay attention to your own and other people's boundaries. If you're in trouble, tell us. If someone else is in trouble, don't leave them alone.
Have fun!
